General Terms and Conditions

1.1. The business relationship between Urban Art Kids., owner: Astrid Bassler, Schillerstrasse 48, 10627 Berlin (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2. You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 6:00 p.m. under the telephone number 0173 2034030 as well as by e-mail at info@urbanartkids.com.

1.3. A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).

1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the Seller’s websites do not have the character of an assurance or guarantee.

2.2. All offers are valid “while stocks last”, unless otherwise stated in the products. Otherwise, errors are reserved.

3.1. The customer can select products from the seller’s assortment without obligation and collect them via the button [in den Warenkorb] in a so-called shopping cart. Within the shopping cart, the product selection can be changed, e.B. deleted. Subsequently, the customer can proceed within the shopping cart via the button [Weiter zur Kasse] to complete the order process.

3.2. Via the [zahlungspflichtig bestellen] button, the customer submits a binding request for the purchase of the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time and go back to the shopping cart using the browser function “back” or cancel the order process altogether. Necessary information is marked with an asterisk (*).

3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out via the “Print” function (order confirmation). The automatic acknowledgement of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice.

3.4. Should the seller enable advance payment, the contract is concluded with the provision of the bank details and request for payment. If, despite the due date, the payment has not been received by the seller even after a new request has been made by a time of 10 calendar days after sending the order confirmation, the seller shall withdraw from the contract with the consequence that the order is void and the seller has no delivery obligation. The order is then completed for the buyer and seller without further consequences. A reservation of the article for advance payments is therefore made for a no longer than 10 calendar days.

4.1. All prices indicated on the Seller’s website are inclusive of the applicable statutory value added tax.

4.2. In addition to the prices indicated, the seller will charge shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.

5.1. If advance payment has been agreed, delivery shall take place after receipt of the invoice amount.

5.2. Should the delivery of the goods fail due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.

5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the Seller will inform the Customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if the customer does not want a delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.

5.4. Customers are informed about delivery times and delivery restrictions (e.B. limitation of deliveries to certain countries) on a separate information page or within the respective product description.

6.1. The customer can choose from the available payment methods within the scope and before completion of the order process. Customers will be informed about the available means of payment on a separate information page.

6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are commissioned with payment processing, e.B. PayPal, their general terms and conditions apply.

6.4. If the due date of payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.5. The customer’s obligation to pay default interest does not preclude the assertion of further default damages by the seller.

6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship. The right of set-off and retention is not limited if it is based on warranty claims of the customer due to defective goods.

Until full payment, the delivered goods remain the property of the seller.

8.1. The warranty is determined by law. Warranty claims exist within two years from the handover of the goods to the customer.

8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given. Customers will be informed of the warranty conditions before initiating the ordering process.

9.1. The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory requirements for claims.

9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which endangers the achievement of the purpose of the contract, or for the violation of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the preceding sentences.

9.4. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10.1. The customer can print out the text of the contract before placing the order with the seller by using the print function of his browser in the last step of the order.

10.2. The seller will also send the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the GTC together with the cancellation policy and the information on shipping costs as well as terms of delivery and payment. If you have registered in our shop, you can view your placed orders in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2. The contract language is german.

11.3. Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.